Privacy policy

Water Butlers LLC ("Water Butlers," "we," "us") provides grocery delivery to Walt Disney World–area resorts through waterbutlers.com and our mobile apps (the "Services"). This policy explains what personal information we collect, how we use it, and how we protect it.

Our commitment
We do not sell or rent your personal information. We do not share it with anyone for their own marketing. Your information is used only to provide and support Water Butlers services.

Information we collect

  • Contact details: name, email, phone number, billing and delivery addresses (including resort and reservation details)
  • Order information: items purchased, delivery dates, and order history
  • Payment information: processed securely by our payment providers; we do not store full card numbers
  • Communications: messages you send us, such as support requests
  • Device and usage information: IP address, browser type, and how you use our website, collected through cookies and similar technologies

How we use your information

  • To process, shop for, and deliver your orders
  • To communicate with you about your orders and provide customer support
  • To send you promotional messages about Water Butlers products and services, only if you've agreed to receive them. You can opt out anytime.
  • To improve our website and services
  • To prevent fraud and protect our customers and business
  • To comply with legal obligations

Who we share information with
We share information only with service providers that help us operate, and only as needed for that purpose:

  • Shopify, which hosts our store
  • Payment processors
  • Delivery personnel who fulfill your order
  • Email, text messaging, and customer support tools
  • Analytics and advertising services, through cookies, to measure and improve our advertising

These providers may use your information only to perform services for us. We may also disclose information if required by law or to protect our rights, customers, or others.

Internal access
Access to customer information within Water Butlers is limited to what's needed to fulfill orders and support customers. It may not be used for any purpose other than Water Butlers services.

Cookies and advertising
We use cookies and similar technologies to operate our website, understand how it's used, and measure advertising. You can control cookies through your browser settings. Where available, you can opt out of targeted advertising through the options provided on our website.

Security
We use reasonable measures to protect your information, including encrypted payment processing and restricted access. No system is completely secure, so we cannot guarantee absolute security.

Retention
We keep your information as long as needed to provide our services, meet legal and accounting requirements, and resolve disputes.

Your choices and rights
You may request access to, correction of, or deletion of your personal information, or opt out of promotional messages, by contacting us. We may need to verify your identity before processing a request.

Children
Our services are not intended for children under 16, and we do not knowingly collect their personal information.

Changes to this policy
We may update this policy from time to time. We will post changes here and update the date above.

Contact us
Water Butlers LLC
5552 Minute Man Ct, Orlando, FL 32821
Email: hello@waterbutlers.com
Phone: 689-777-0647