Disney World Grocery Delivery FAQ | Water Butlers
Frequently Asked Questions
Everything you need to know about grocery delivery to your Disney World resort.
📦 Delivery
We deliver to all Walt Disney World Resort hotels — Deluxe, Moderate, Value, DVC Villas, and Disney Springs Resort Area Hotels.
Not at this time. We specialize exclusively in Disney World resort delivery.
Monday through Sunday, 6AM to 10PM. Select your preferred window at checkout.
No problem — choose a delivery window that matches your arrival. If you're delayed, contact us and we'll adjust. Your order is held securely by Bell Services until you collect it.
Our team member places all perishables in Bell Services' refrigerator and frozen items in the freezer. You can be at Magic Kingdom all day — your groceries wait safely for you.
🛒 Ordering
At least 24 hours before your delivery window. For large or specialty orders, 48 hours is ideal — this lets us shop multiple stores for the freshest items.
We shop from BJ's, Whole Foods, Walmart, Publix, Target, and more. We only substitute an item if it's completely unavailable everywhere — and always contact you for approval first.
Yes! We offer Disney-themed celebration cakes and beautifully arranged catering platters delivered alongside your groceries.
Yes — logged-in customers can reorder from past orders via the app or website. We never auto-fill your resort or delivery date since you may be staying somewhere different.
Chat with us on the website or email hello@waterbutlers.com — our team will add it for you.
💰 Pricing
- Free delivery on orders over $99
- $9.95 delivery fee on orders under $99
- No membership fee — ever
- No minimum order required
- No hidden fees
❌ Cancellations & Refunds
- 48+ hours before delivery: Full refund
- 24–48 hours before: Refund minus delivery fees and tip
- Same-day: Cannot be cancelled — your order has already been shopped and packed
Notify us within 24 hours of delivery and we'll make it right. Contact us at hello@waterbutlers.com or via live chat.
Yes — if you're not satisfied with any product, we offer a full exchange or refund. Just reach out to us at hello@waterbutlers.com or via live chat and we'll take care of it.
📱 App & Contact
Yes — available on iOS and Android. Browse over 9,000 products, place orders, track deliveries, and manage your account.
Call or text 689-777-0647, email hello@waterbutlers.com, or use live chat on our website. We're available Monday–Sunday, 6AM–10PM.