1. Do you need the room number for delivery?

You don't need a room number to order. We deliver directly to the bell services, where they hold and refrigerate your perishable items. We will send you an email notification and text message when our team member delivers to the bell service.

2. Do you have to be present at the time of delivery?

No, you do not have to be present at the time of delivery we we deliver to Bell Services. At your convenience, you can pick up your order from the bell services or contact front desk to have them deliver it to your room.

3. How many days in advance should I place my order?

We recommend placing your order 48 hours in advance. For small orders, we do provide same day delivery if order is placed early morning.

4. What Disney World resort your deliver to?

We deliver to ALL Disney World resorts.

5. Is there a delivery charge?

Delivery is free for all orders over $75. For orders below $75, a delivery fee of $9.95 applies. Please note, for Universal resorts, where direct grocery deliveries are not accepted, our driver must arrange a personal delivery, incurring a $10 handling fee. We provide premium packaging ensuring that your items are meticulously sealed and handled with utmost care.

6. When will I receive my grocery delivery?

You can choose your desired delivery time through our website. You can select from the following time frames:

06:00 am – 10:00 am

10:00 am – 02:00 pm

02:00 pm – 06:00 pm

06:00 pm – 10:00 pm

7. When can I pick up my order from the hotel’s Bell Services?

You will receive an email notification and an SMS message as soon as your order is at the hotel’s Bell Services and is ready to be picked up.

8. How will I know that my order has been delivered?

We will send you an email notification confirming that your order has been delivered to your hotel’s Bell Services. We will also send you an SMS message.

10. Can I save an order and continue to add items to the cart later?

You can add products to your cart and proceed to checkout whenever you’re ready. The products in your cart will be saved until checkout.

11. Do you deliver alcohol?

No, Water Butlers does not deliver alcohol. This is due to two main reasons:

Bell Service Restrictions: Bell services at Disney resorts do not accept or hold alcohol deliveries.

Legal Requirements: By law, alcohol can only be delivered if the customer's ID is checked at the moment of delivery to verify age. Since Water Butlers relies on bell service for most deliveries, we are unable to meet this requirement.

We appreciate your understanding and remain committed to providing you with excellent service for all your other grocery needs!

12. What happens to the perishable products when my order is delivered to the hotel?

Our team meber will leave all perishable items in the refrigerator at the hotel’s Bell Services. And frozen items in the freezer.

13. From which stores do you make your purchases?

We source our products from a wide range of stores in Orlando, including BJs, Whole Foods, Walmart, Publix, Target, Costco, Dollartree, and many others. Our goal is to ensure that we can always locate the specific products you're looking for and only consider substitutes when they are completely unavailable at all these stores.

14. What do I do if I can’t find a product that I want?

We are constantly adding new products to our website. You can most definitely chat with us through our website or send us an email to hello@waterbutlers.com with your product request and our team members will add it for you.

15. I received an email stating that my order has been delivered, but the hotel doesn't have it. What should I do?

Our team member securely places the order with the resort's Bell Services. Kindly inquire with Bell Services for your package labeled with your name. Should you require assistance in locating your order, feel free to reach out to us at (772) 207-0202 or via email at hello@waterbutlers.com. We're here to help!

16. Where do you deliver?

We deliver to Disney World resorts and Universal resorts.

17. Do you deliver to Universal resorts?

Yes, we’ve started delivering to Universal resorts!

Please note that since these resorts do not offer storage facilities, deliveries must be made between 7:00 AM and 10:00 AM. When placing your order, please select the 6:00–10:00 AM time slot at checkout, and be sure to include your preferred exact meeting time in the Special Instructions box.

18. Can I edit my order after it's submitted?

Yes, you can add items or remove items from your order after it's already submitted. Please contact our office to request changes. You can edit your order up to 24 hours before delivery date.

19. In what ways is your company environmentally friendly?

At Water Butlers, we prioritize sustainability in our operations. We do not use plastic bags for shopping or packing; instead, we load groceries into reusable boxes, including repurposed ones like Little Debbie boxes. Additionally, we minimize the use of paper in our office, opting for digital solutions wherever possible.

20. What is your cancellation policy?

We understand that plans can change, and we strive to make cancellations as easy as possible. Cancellations made at least 48 hours before delivery will receive a full refund. Cancellations made 24 hours in advance will receive a refund for the order total, minus delivery fees and tips. Unfortunately, cancellations on the day of delivery cannot be processed, as your order has already been shopped, packed, and prepared for delivery. Please note that birthday cakes and catering items are non-refundable once ordered.