1. Do you deliver to the hotel room?

Our driver will contact you 30 minutes before delivery. You can arrange to meet our driver at the lobby, or the driver can leave the order with the hotel’s Bell Services.

2. Do you deliver to my hotel?

Yes, we deliver to ALL hotels in Orlando.

3. Do you leave the order at the lobby?

If you are not able to meet our delivery driver, he/she will leave the order with the hotel’s Bell Services.

4. Do you have to be present at the time of delivery?

No, you do not have to be present at the time of delivery.

5. Is it possible to schedule a future delivery in advance?

You can definitely schedule a future delivery date and time while placing your order.

6. Is there a delivery charge?

Delivery is free for all orders over $75. For orders less than $75, the delivery fee is $9.90.

7. When will I receive my delivery?

You can choose your desired delivery time through our website. You can select from the following time frames: 7:00 am – 12:00 pm 12:00 pm – 5:00 pm 5:00 pm – 11:00 pm

8. When can I pick up my order from the hotel’s Bell Services?

You will receive an email as soon as your order is at the hotel’s Bell Services and is ready to be picked up. The hotel will dispose of your delivery 24 hours after the delivery. Please make sure to pick up your order within 24 hours of delivery.

9. How will I know that my order has been delivered?

We will send you an email advising that your order has been delivered to your hotel’s Bell Services.

10. Can I save an order and continue to add items to the cart later?

You can add products to your cart and proceed to checkout whenever you’re ready. The products in your cart will be saved until checkout.

11. Do you deliver alcohol?

At this time, we do not deliver alcoholic beverages.

12. What happens to the perishable products when my order is delivered to the hotel?

Our delivery driver will put all perishable products in the refrigerator at the hotel’s Bell Services.

13. What do I do if I can’t find a product that I want?

We are constantly adding new products to our website. You can most definitely chat with us through our website or send us an email at hello@waterbutlers.com with your product request and our delivery driver will be able to deliver your product. 

14. I received an email that my order has been delivered but the hotel doesn’t have it, what should I do?

Our delivery driver leaves the order with the hotel’s Bell Services. Please check with Bell Services for your order with your name on the package. The hotel disposes of all orders 24 hours after the delivery.
Please make sure to pick up your order within 24 hours. Do not hesitate to contact us through email at hello@waterbutlers.com if you need assistance locating your order.

15. Do you deliver to Universal?

Yes, we most certainly deliver to Universal.

16. Do you deliver to a house, Airbnb, or condo?

Yes, we deliver to all types of dwellings.

17. Can I pay cash?

We accept all major forms of payment such as all major credit cards, PayPal, Apple Pay and Google Pay. However, we do not accept cash payments.

18. Do you take food stamps?

We don't take food stamps unfortunately.