You don't need a room number to order. We deliver directly to the bell services, where they hold and refrigerate your perishable items. We will send you an email notification and text message when our team member delivers to the bell service.
No, you do not have to be present at the time of delivery we we deliver to Bell Services. At your convenience, you can pick up your order from the bell services or contact front desk to have them deliver it to your room.
We recommend placing your order few days in advance. For small orders, we do provide same day delivery if order is placed early morning.
Delivery is free for all orders over $150. For orders less than $150, the delivery fee is $9.90. We provide premium packaging. Bags are sealed and handled with care.
You can choose your desired delivery time through our website. You can select from the following time frames:
06:00 am – 10:00 am
10:00 am – 02:00 pm
02:00 pm – 06:00 pm
06:00 pm – 10:00 pm
You will receive an email notification and an SMS message as soon as your order is at the hotel’s Bell Services and is ready to be picked up.
We will send you an email notification confirming that your order has been delivered to your hotel’s Bell Services. We will also send you an SMS message.
You can add products to your cart and proceed to checkout whenever you’re ready. The products in your cart will be saved until checkout.
At this time, we do not deliver alcoholic beverages.
Our team meber will leave all perishable items in the refrigerator at the hotel’s Bell Services. And frozen items in the freezer.
We are constantly adding new products to our website. You can most definitely chat with us through our website or send us an email to hello@waterbutlers.com with your product request and our team members will add it for you.
Our team member leaves the order with the hotel’s Bell Services. Please check with Bell Services for your order with your name on the package. Do not hesitate to contact us at (772) 207-0202 or through email at hello@waterbutlers.com if you need assistance locating your order.
Yes, we deliver to Universal, however you must be present for delivery. As Universal resorts don't accept deliveries on your behalf.
We only deliver to Disney and Universal resorts at this moment.
We accept all major forms of payment such as all major credit cards, PayPal, Apple Pay and Google Pay. However, we do not accept cash payments.
Yes, you can add items or remove items from your order after it's already submitted. Please contact our office to request changes. You can edit your order up to 24 hours before delivery date.
We charge a $15 restocking fee if the order is canceled within 48 hours from the delivery date. If it's cancelled before that, we do not charge any restocking fee. Birthday cakes and catering items cannot be canceled. Orders cannot be cancelled on the delivery day.
For Ride Butlers, cancellation fee is $25 if you cancel within 48 hours of the pick up date.
We will pick you up from the airport at the luggage claim, and drive you in a private vehicle to your resort. Your ride is not shared with anyone.
For return trips, we will pick you up from your resort and drive you directly to your airline's departure gate.
We will deliver your groceries to your resort's bell services in a different vehicle than the one picking you up from the airport. That way your grocery order will be waiting for you when you arrive to your resort. Please note that grocery and transportation orders must be made separately.