We deliver to all Walt Disney World Resort hotels, including Disney Deluxe Resorts, Disney Moderate Resorts, Disney Value Resorts, Disney Deluxe Villa Resorts (DVC), and Disney Springs Resort Area Hotels.

At this time, we specialize in Disney World resort delivery. We do not currently deliver to Universal Studios hotels or other Orlando resorts.

We deliver Monday through Sunday, from 6AM to 10PM. You can select your preferred delivery window at checkout.

No problem at all. Simply select a delivery window that matches your expected check-in time. If your arrival is delayed, contact us and we'll do our best to accommodate. Your order will be held securely by Bell Services until you're ready to collect it.

Our team member securely places all perishable items in the refrigerator at the hotel's Bell Services, and all frozen items in the freezer. You can be at Magic Kingdom all day — your order waits for you.

Yes — Bell Services at all Disney resorts have full freezers and refrigerators. Raw meat, frozen meals, ice cream, and all perishables are stored safely until you collect them.

We recommend placing your order at least 24 hours before your desired delivery window. This ensures we have enough time to shop from multiple stores for the freshest and best-priced products. For large or specialty orders, 48 hours in advance is ideal.

We source products from multiple stores including BJs, Whole Foods, Walmart, Publix, Target, Costco, Dollar Tree, and more. We only consider substitutes when a specific item is completely unavailable at all our sourcing stores. If a substitution is necessary, we will always contact you first for approval.

We source from a wide range of stores in Orlando, including BJs, Whole Foods, Walmart, Publix, Target, Costco, Dollar Tree, and many others. Our goal is to ensure we can always locate the specific products you're looking for.

Yes — we offer Disney-themed celebration cakes and beautifully arranged catering platters delivered directly to your resort alongside your groceries.

Yes — logged-in customers can quickly reorder items from previous orders through the app or website. Note that we never auto-fill your resort, room, or delivery date since you may be staying somewhere different each trip.

We are constantly adding new products to our website. You can chat with us through our website or send us an email to hello@waterbutlers.com with your product request and our team will add it for you.

We understand that plans can change, and we aim to make cancellations as straightforward as possible. Here's how it works based on when you cancel:

• 48+ hours before delivery: Full refund.
• 24–48 hours before delivery: Refund for the order total, minus delivery fees and tips.
• Same-day cancellations: Unfortunately, cancellations on the day of delivery cannot be processed, as your order has already been shopped, packed, and prepared for delivery.

If you receive your order and something is missing, incorrect, or damaged, please notify us within 24 hours of delivery so we can make it right. Refund or replacement requests submitted more than 24 hours after delivery cannot be processed. You can reach us by email at hello@waterbutlers.com, or via live chat on our website.

Yes — the Water Butlers app is available on both iOS and Android. You can browse over 9,000 products, place and track orders, and manage your account from your phone.

You can reach us by phone or text at 689-777-0647, by email at hello@waterbutlers.com, or via the live chat on our website. Our team is available Monday to Sunday, 6AM to 10PM.