Refund & Cancellation policy
Returns
Our policy lasts 24 hours after delivery. If 24 hours have gone by since your order delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@waterbutlers.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@waterbutlers.com.
Cancellation:
We charge a $15 restocking fee if the order is canceled within 48 hours from the delivery date. If it's cancelled before that, we do not charge any restocking fee. Birthday cakes and catering items cannot be canceled. Orders cannot be canceled if they're delivered.
Our selection of products is unmatched, with a constantly growing inventory that includes everything from groceries to celebration cakes and catering platters. No matter what you need, we have it all or we will get it for you.
Our website is user-friendly and makes ordering quick and convenient. You can order from your phone, tablet, or computer and have groceries delivered to your Disney World resort at a time slot that suits you best.
We understand that quality is key, which is why we handpick the freshest produce and more. You can trust that we will provide you with the best products available.
We understand that each guest's needs are unique, which is why we offer customizable orders. You can create your own grocery list and add any special requests, and our best-in-class team members will fulfill your order.
Our team of experts is available to answer any questions and provide assistance with your order. From the moment you place your order until it's delivered to your resort, we ensure exceptional customer service.
Our customer support team is available 24/7 to answer any questions or concerns you may have about your order. We are committed to providing exceptional customer service at all times.
Our best-in-class team is professional, courteous, and knowledgeable about Disney World, ensuring that your order is delivered safely and on time to your resort. We take pride in our clean, well-maintained vehicles and packing center.
We believe in upfront pricing, with no hidden fees or surprises. You can rest assured that you are getting the best value for your money when you choose Water Butlers.
We know how busy our customers can get while enjoying the Magic Kingdom, which is why we offer a concierge-level service that goes far beyond grocery delivery. Whether you're planning a birthday party, need urgent delivery of medicine or essentials for toddlers, or require help with special arrangements, we’re here to assist.
We stand behind our service 100%, which is why we offer a satisfaction guarantee. If you are not completely satisfied with your order, we will do everything in our power to make it right.
At Water Butlers, we strive to provide the best possible experience for our customers. From personalized shopping to timely delivery and exceptional customer service, we go above and beyond to ensure your satisfaction. Try us today and see the difference for yourself!
